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Worcester Branch

First Call Appliances Ltd

Evesham Road

Sneachill

Worcester

Tel: 01905 345 211

Company Reg No. 12768043

VAT Reg No. 356618279

Cheltenham Branch

First Call Appliances Ltd

Pine Bank

Bishops Cleeve

Cheltenham

Tel: 01242 679 746

Company Reg No. 12768043

VAT Reg No. 356618279

Email: nick@1stcallappliances.co.uk

1st Call Appliances offer service, repairs and sales of washing machines, washer dryers, tumble dryers, dishwashers and cookers in Cheltenham, Gloucestershire, Worcestershire and the surrounding areas.

1st Call Appliances offer a call out service to the local area.

Please fill out the form below and we will come back to you within 2 working hours.

    Time Slots

    1st Call Appliances will give you a 2 hour time slot for all appointments so you won’t have to wait around all day! We can also schedule a phone call 30 minutes prior to the arrival of one of our engineers, meaning even less disruption if you are at work!

    Complaints Policy

    The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied.

    To ensure the business is able to put things right as soon as possible, please read our complaints procedure below.  The business will then be able to respond promptly to ensure complete satisfaction.

    As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

    In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

    Our Procedure

    Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

    *please request proof of receipt if posting

    Our Procedure

    Either call us on Worcester 01905 345211 or Cheltenham 01242 679746

    Or write to us at
    First Call Appliances Ltd
    The Cottage,
    Evesham Road,
    Sneachill,
    Worcetser,
    ​WR7 4QS
    (please request proof of receipt if posting)

    Or email us  Complaints@1stcallappliances.co.uk

    We aim to respond within  5 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

    Warranties and Guarantees

    Repairs
    All our parts used are covered by our company Guarantee. As some parts carry more guarantee than others please ask your engineer to confirm the length of the guarantee if required. In any case your invoice serves as you guarantee paperwork so please refer to this when making a claim.

    New Appliances
    New appliances supplied by 1st Call Appliances Ltd are covered by manufacturer guarantee. Any claim in the guarantee period will have to be carried out by the manufacturer. Any work done in the guarantee period by an outside source may void your guarantee.